Key Personnel
Ramakrishnan Kervsseben (Director/Chief Executive Officer)
ACLA(Assc), ANZIIF (Snr Assc) CIP, FIFAAChartered Loss Adjuster
Ramakrishnan commenced his career in loss adjusting in 2001 with a local company primarily handling motor claims before joining Malaco in 2003 where he continued to build on his motor experience.
His diligence and keenness to learn was spotted by the industry and in 2007 he was recruited as a non-motor adjuster by Cunningham Lindsey Malaysia. This led to his extensive exposure in a wide variety of claims relating to fire, burglary, flood, windstorm, lightning, money, machinery breakdown, Contractors/Erection All Risk, public liability, jewelers block, goods in transit and marine cargo.
Acknowledging his ability to adjust claims professionally and promptly, Cunningham CAT Team engaged him to help out with catastrophe losses in Brisbane, Australia in year 2010 where the city and its neighborhood was hit by massive flood. He was also a nominated adjuster by FM Global Singapore to handle claims pertaining to their losses in Malaysia after he had done an impressive work in handling their large loss claims to satisfactory conclusion.
Ramakrishnan has over the years developed a sharp sense for detecting fraud and establishing evidence. The jewelers block market recognizes this and uses him regularly for their claims
Zulkefli Bin Ahmat (Director)
Zulkefli is a specialist in handling Motor Own Damage claims. He joined a motor loss adjusting firm in 1991 where he picked up invaluable skills relevant to the job and joined Malaco in 2010.
The process of claims adjusting, investigation and overseeing subordinates’ work has enriched his knowledge of motor claims handling immensely, and currently he is in-charge of Motor Own Damage claims, and Takaful account.
Abdul Salem Bin Mohd Ali (Director)
Abdul Salem brings to the training an exceptional 17-year track record in the field of Loss Adjusting, making him among the highly regarded expert in Loss Adjusting Industry. His journey as a Loss Adjuster began with a local loss adjusting company in Johor Bharu, where his innate talent and unwavering dedication propelled him on a remarkable upward trajectory in the industry.
Starting his career at Malayan Adjustment Company (MAC) at Johor Bharu office in 2015, Salem’s professional journey is characterized by an impressive ascent. He quickly rose to the esteemed role of Branch Manager, a testament to his unrivalled insight and meticulous attention to detail. During his tenure in Johor Bharu, he not only excelled but left an enduring imprint on our field. Of particular note is Salem’s extraordinary record in resolving complex and challenging fraud claims, with a special focus on claims related to Third Party Bodily Injury (TPBI), Motor Vehicle Theft, and Own Damage within Southern Region.
Salem’s expertise extends beyond these specialized domains to encompass Third Party Property Damage claim, Accident and Health claims, and Non-Motor claims such as Fire and Burglary. His comprehensive understanding of these facets has solidified his reputation as a distinguished Loss Adjuster with a holistic perspective on the industry.
Moreover, Salem’s dedication to excellence and his exceptional problem-solving skills have been consistently demonstrated throughout his illustrious career. These qualities culminated in his well-deserved promotion to the prestigious position of Director at MAC’s Headquarters in Kuala Lumpur. This recognition not only underscores his remarkable technical proficiency but also serves as an expression of our organization’s profound appreciation for his innovative and effective approach to tackling intricate challenges in the Loss Adjusting field.
Salem’s journey stands as a testament to his unwavering commitment, profound knowledge, and outstanding achievements in the industry.
Nelson Francis (Chief Operating Officer)
ANZIIF (Aff)Nelson has been in the adjusting industry for over 20 years, handling both Motor and Non-motor claims. As a result he has gained considerable experience in Motor Theft, Third Party Bodily Injury, Contractors All Risks, Fire, Burglary and Fidelity Guarantee claims.
He is acknowledged for having successfully handled many Third Party Bodily Injury claims involving public and commercial motor vehicles – these are cases that made headlines in all major national newspapers, and each of which involved a large number of third party claimants. Nelson has built strong connections with various authorities such as the Police and JPJ and is thus able to obtain quick responses and police findings to complete his investigation work swiftly.
Benjamin Choo (General Manager – Non Motor)
AMII(1), BSc. (Hons) Actuarial ScienceBenjamin Choo started his loss adjusting career in year 2012 with a leading adjusting firm, handling various classes of losses. Being excelled in all assignments to him, he was soon promoted as a senior loss adjuster where he began to handle large and complex commercial and financial losses.
During the course of his career, he has gained substantial experience in handling a wide range of property and casualty related losses which include commercial and industrial fire, jewellery block, associated perils & theft/robbery loss. He extensively involved in leading a team of loss adjusters and managing the catastrophe flood claims, as well, in Kuantan (2013), Kelantan (2014), Segamat (2017) and Penang (2017) in which easily over thousands of claims per occurrence.
Benjamin Choo graduated from Bachelor of Science (Hons) Actuarial Science Degree and throughout out his academic, he had acquired in-depth knowledge of complex mathematics and business accounting. For that being the reason, he has special interest in handling financial line claims with high level of complexity, such as fidelity guarantee and associated business interruption.
In recognition of his dedication and service to the company, he has been exalted with Manager position to assist and support the management in the expansion of its non-motor loss adjusting business.
In year 2021, he joined Malayan Adjustment Company as Assistant General Manager to oversee the non-Motor claims. With his vast experience in loss adjusting, he brings the skill and technical knowledge to complement the company in providing clients with a superior level of loss adjusting services.
Julius Lim (General Manager – Non-Motor)
BA (Hons), DMII, Dip CILAJulius Lim has approximately 20 years of experience in loss adjusting, having worked in three (3) leading adjusting companies in Malaysia before joining Malayan Adjustment Company Sdn. Bhd.
In his early years as a loss adjuster, he was exposed to non-motor claims across various sectors, including a vast array of property & casualty losses, engineering, liability, financial losses, and more. Within approximately three years of becoming an adjuster, he was promoted to Assistant Manager. He was also given the opportunity to handle specialised claims for a large captive insurer’s franchise on a desktop basis across Southeast Asia.
During this period, he was involved as an adjuster or adjuster-editor for major catastrophic floods in 2008, 2011, and the significant flood in the East Coast of Malaysia in 2014.
Due to his well-rounded capabilities, he was assigned to lead a small team in Kuala Lumpur before being transferred to Kota Kinabalu as Branch Head in 2015. During his tenure, he grew the branch’s non-motor business to a record high before being transferred to Johor Bahru at the end of 2017, where he took on the role of Vice President.
He served in Johor Bahru for over four years, and despite the challenges of the COVID-19 pandemic, he managed to grow the branch’s non-motor business to record highs—achieving this milestone in two consecutive years.
While serving in Johor Bahru, he was also tasked with leading the team responsible for the claims settlement of the 2021 East Coast floods, managing and organising the settlement of over 3,000 claims.
In 2022, he returned to Kuala Lumpur to serve at the headquarters, where he was subsequently promoted to Senior Vice President. In this role, he was involved in numerous large commercial/industrial, financial, and liability-related losses. He was also appointed to lead the nationwide jeweller’s block claims settlement for all customers.
In July 2024, he joined Malayan Adjustment Company Sdn. Bhd. as General Manager, overseeing nationwide non-motor operations. His extensive experience in both branch and headquarters management brings synergistic skills and comprehensive technical knowledge, aligning with the company’s mission to deliver exceptional service to its customers.
Calvin Muthu (General Manager – OD Department)
E Eng(hons) Automotive Eng, DMIICalvin is an Automotive engineer qualified from Bath University (UK) and straightaway joined the Malaysian Automotive scene after completing his studies. With 25 years of experience in the Malaysian Motor adjusting insurance scene as well as other neighbouring regions, coupled with strong technical knowledge and a professional attitude to provide solutions to challenges, Calvin brings a strong presence to Malayan’s Motor OD team.
Calvin’s years of experience provides valuable insight to exaggerated and fraudulent claims as his wide expertise was nurtured from very early on by handling all types of motor claims which includes Motor Own Damage, Motor Theft, Motor Own Damage Investigation, Property Damage as well as Motor miscellaneous claims and Personal Injury claims.
Calvin has serviced all types of clients from large local and foreign motor insurers and franchise companies to independent vehicle warranty underwriters.
Calvin has been vital in securing, servicing and coordinating various types of accounts and with integrity and professionalism has built a respectable reputation.
Lim Wai Han (Deputy General Manager – Southern Region )
LL B (Hons), ACILA, FIFAA, ANZIIF (Snr Assoc), CIPChartered Loss Adjuster
Wai Han graduated with LLB (Hons) from University of London, External Programme and also with accounting knowledge by receiving a Diploma in Accounting (Distinction with Commendation).
He started his career in adjusting since year 2013 and joined Crawford & Company Adjuster (M) Sdn Bhd and Maphilindo International Sdn Bhd.
He was well trained in these firms and gain experiences and exposures on Non-Motor claim in various classes including Fire & Perils, Burglary, Liabilities, Fidelity Guarantees, Contractor All Risks, etc. With his legal and accounting background, he handles most of the Liabilities and financial losses for the companies.
He also participated in catastrophe losses such as East Coast flood in year 2013, 2014 and Penang flood in year 2017. He Then joined Malayan Adjustment Company as an Assistant Manager and currently heading the Johor Bahru Branch. With his vast experience, Mr. Lim Wai Han, coupled with knowledge in Law and Accounting is well versed in all aspects of non-motor claims.
Raja Suzali Raja Sulong (Asst. General Manager – Takaful)
Raja Suzali commenced his loss adjusting career in 1999 with a local company primarily handling motor and non-motor claims before joining Malaysian Broadwide Adjuster in 2003 where he continued to build on his non-motor experience which led to his extensive exposure in a wide variety of claims relating to fire, burglary, flood, windstorm, lightning, money, machinery breakdown, etc.
As a result, he has gained considerable experience in various types of non-motor claims.
Before joining Malayan Adjustment, he was leading the in-house non-motor Fast Track investigation unit in AIG Insurance Malaysia for the last 5 years.
Benjamin Roy (Asst. General Manager)
Dip Mech EngANZIIF (Snr Assoc), ACLA, CIP,
FIFAA Chartered Loss Adjuster
Benjamin Roy started his career with an International Loss Adjusting firm and was part of the Engineering Unit for the Southern Region. A unit set up and was trained to handle specifically engineering claims such as boiler fire investigation and assessment, etc. He was subsequently exposed to handling various types of claims in Johor State.
He later moved to another International Firm and was involved in handling specific client accounts such as Shimano Components, Oriental Assemblers-Kah Motor and Hitachi Transport based in Johor. He acted as the coordinator personally handling the claims and/or oversee the handling of the claims with providing risk improvement measures to Insurers so as to reduce the claim nos. His area of expertise begins to develop to include Machinery Breakdown, Contractor/Erection All Risks, Equipment and Jewelers Block claims.
He was subsequently promoted and was instrumental in personally setting up the firm’s Melaka branch operations. He set up the motor and non-motor units and gained support from most of the Insurers in Melaka, Muar, Segamat, Batu Pahat and Negeri Sembilan. Handled various types of claims and risk surveys. Also provided training for the Insurers and their staff. Carried out regular bordereaux meetings with Insurers such as MSIG, AIG, Am Ass, etc. Was involved with Ace Synergy and AIG in developing the risk survey format and procedures to survey bird’s nest houses in Peninsular Malaysia. Formats which were subsequently used by other Insurers.
He subsequently joined Insurers, Tokio Marine Insurans as the Southern Region Claims head. His responsibilities involve the Insurance Claims Management for the Southern Hub overseeing four branches Melaka, Segamat, Batu Pahat and Johor Bahru processing motor windscreen claims, non-motor claims and also involve in assigning Adjusters/surveyors to investigate claims. He was assisted by eight personnel including a Claims Manager based in Johor Bahru. He was directly involved in the negotiation and settlement of claims. He did get involve in determining Adjusters and Repairers panel and getting involve in Fraud claims investigation when necessary. He was involved in assisting the Marketing officers and Regional head in some cases for risk survey to determine the moral hazards of certain risk and/or provide views on improvements to specific risk.
Suresh P. Jeganathan (Manager – Motor)
LLB (Hons)Suresh was a law graduate from University of London and started his career in Loss Adjusting with Jaya Adjusters Sdn Bhd in year 2000. He was then handling motor insurance claims investigation.
And subsequently joined McLarens Saksama International Loss Adjusters (known as Mclarens Young International then) in 2003. During his service with the company, he was assigned on Motor and Non Motor claims investigation and upon serving 6 years, moved to join Logan Loss Adjusters Sdn Bhd in 2006 as an Editor cum Operations Manager.
Apart from vetting motor investigations reports, he was also in-charge for the operation of the motor department which exposes him onto monitoring of compliance and performance of the adjusters and assignments to ensure delivery.
In his 8 years of service with the said company, Suresh has gained vast knowledge onto managing and executing motor claims investigation which sees him exploring knowledge onto technicality and complexity of motor claims environment. With his years of service and exposure, coupled with his knowledge in law and legal matters, Mr. Suresh brings with him vast knowledge in liability assessment and motor investigation skills on-board with him.
James Ho (Manager – Motor)
BA (Hons) Law Barrister (Lincoln’s Inn)James started his career as a police officer in year 1968. During his tenure in the force, he was deployed to various departments in order to gain the necessary experience. James was promoted to an inspector. He had with him many years of experience investigating numerous criminal (commercial crimes, robberies, theft, etc), he spent about 9 years in the police field force working at the brigade intelligence centre and thereafter, became a platoon commander in 17 battalion PFF and was deployed to the ground for operational duties with the other ground forces for counter communist insurgencies work.
Whilst in the police force, James was on study leave and reads law in London and was called to the Bar at Lincoln’s Inn. After reading in chambers, he opted for early retirement from the police force and joined Hong Leong Assurance Berhad’s Claims Department in 1986 as a Lagal Officer. During his tenure with Hong Leong Assurance Berhad, he dealt with all classes of insurance claims. He was subsequently promoted to be incharge of all branches major claims and also assisted to manage claims analysis and put forth recommendations to the management for the underwritters to implement prudent undewriting practices , consequently improving the Company’s loss ratio, James also has vast experience in handling fraudulent insurance claims involving Fire, PA and Maritime policies. Subsequently, he was also included into the company’s audit team comprising the heads of underwriting, finance and compliance to conduct random audit checks. These audit findings are submitted directly to the audit committee of Hong Leong Group.
James was also a concillor with the Motor Insurer Bureau (MIB) and left the Bureau as Vice Chairman in 2006. He is on record of providing dedicated services on a voluntary basis.
James retired from the insurance industry in year 2006. He joined a legal firm to develop insurance business and subsequently , James was recruited by MSM International Adjusters (Malaysia) Sdn Bhd as a Manager heading the audit and investigations department. The role includes, amongst others, the conduct of internal audit of adjusting files through out the country.
In view of this vast experience and networking, James joined Malayan Adjustment Company who will be assisting Motor Liability and Non Motor department in the investigations involving special cases.
Rohana Binti Yusoff @ Maria (Manager – Accident & Health)
Rohana Yusoff fondly referred to as Maria was educated in Singapore after which she joined Mayban General Assurance (now known as Etiqa Insurance Berhad). Her last post was Assistant Vice-President Claims, heading the PA & Health Section of the Claims Department.
Her forte lies in the handling of Bancassurans and Fast-Track and Personal Accident claims. She also has vast experience in handling Critical Illness claims. After 25 years with the above company, she left to start a career in loss adjusting in 2013.
She joined us on 1st January 2015 as Manager (Accident & Health Unit) with responsibilities to ensure smooth and effective operation of the Accident & Health Unit.
Rajkumar Pandyan (Assistant General Manager – Motor)
BBA(OM)Rajkumar graduated with Bachelor in Business Operation Management from Asia E University. He started his journey as an Adjuster in the year 2019 with a local company primarily handling motor claims. He then went on to develop his skills by handling various claims such as motor theft & own damage cases.
He stepped into Malayan Adjustment Company in the year 2020 as an adjuster. Whilst being an adjuster, he managed to gain vast knowledge in intricate investigative skills which had managed to assist the company in cracking and solving many complex fraud induced claims in motor theft and own damage cases. In addition, he had mastered the expertise in producing comprehensive reports for various Insurance companies.
His perseverance, dedication and thirst for knowledge had been the stepping stone to his promotion as an Editor and as Assistant Manager. Now, he is promoted to Head of Motor Department and still continues to show deep passion and motivation in this arena.
Kalai Chelvi Periasamy (Head of Personal Accident, Health and Medical Department)
LLB (Hons) London & CLP (Malaysia)Chelvi is a legal professional with over three decades of experience, initially in court litigation, before transitioning to the insurance industry, where she specialized in insurance claims. She holds an LLB (Hons) from the University of London and a Malaysian Certificate of Legal Practice. She was admitted to the Malaysian Bar in October 1992. Chelvi has proven expertise in managing financial line claims such as Directors & Officers, Professional Indemnity, Banker’s Blanket Bond, Cyber, as well as Casualty claims. She joined MAC’s Personal Accident Department after her retirement from Chubb Insurance Malaysia Berhad.
Lusinthra Pillai Umadas (Assistant Manager – Non-Motor)
LLB (Hons) (Malaya)Lusinthra graduated from Universiti Malaya with a Bachelor of Laws in 2018 and was admitted as an Advocate and Solicitor of the High Court of Malaya in 2019, officially starting her legal career. She began her practice as a civil litigation lawyer in 2020, handling cases in areas such as family law, employment law, constitutional law, administrative law, medical law, and construction law. Although she has worked across these different fields, her main focus was on accident claims, including motor and non-motor bodily injury and property damage claims.
In August 2024, she joined Malayan Adjustment Company Sdn. Bhd., looking for new opportunities to grow her career and contribute to her new company’s success.
Manmeet Kaur Sandhu (Manager – Motor Department – [HQ])
LL.B (Hons), CLPRising from strength to strength, Manmeet graduated from the University of London’s LL.B programme, and on her return to Malaysia, set up her own law practise. Opportunity then knocked on her door in the form of an offer as Assistant Manager with Malayan Adjustment Company (MAC).
Joining MAC paved the way for her expertise and talent to be demonstrated, and shortly thereafter, in recognition of her abilities, she was promoted to Manager – Motor Department.
Ho Koi Yen (Manager OD Department)
Ho started his insurance industry career in 2007 with International Loss Adjuster Firm as a Motor Own Damage adjuster. During his 11 years tenure Ho performed well and was promoted to Senior Adjuster and subsequently to be an Assistant Manager in the Motor OD department.
In 2018, Ho embarked on a new phase in his career by joining an insurance company, assuming the role of Claims Examiner in the Motor Claims Department for a tenure of two years. During this period, he honed his skills and amassed considerable expertise in overseeing various facets of Motor Own Damage (OD) and OD-KFK claims processes, thereby enhancing his proficiency in the intricate realm of insurance claims management. This invaluable experience significantly contributed to his comprehensive understanding of the industry, solidifying his capabilities to adeptly handle diverse claims scenarios.
Subsequently, in 2020, Ho made a strategic move to a distinguished international insurance company. Undertaking the role of Claims Assessor within the Motor Claims Department, Ho was entrusted with the pivotal responsibility of conducting thorough assessments across a diverse spectrum of claims segments. His demonstrated proficiency extended to overseeing Motor Own Damage (OD) claims, OD-KFK claims, desktop claims, Third Party claims, and Third Party-Knock for Knock (KfK) claims. Navigating these varied claim types demanded meticulous attention to detail and a nuanced understanding of the associated complexities, further solidifying his reputation as a seasoned professional in the field of insurance claims assessment.
Nursyafiqah Ibrahim (Assistant Manager – Motor Department – [HQ])
LL.B (Hons)Nursyafiqah graduated from Universiti Sultan Zainal Abidin with a Bachelor of Laws LLB. (Hons) and was admitted as an Advocate and Solicitor of the High Court of Malaya in 2019. She has an extensive experience mainly in criminal litigation, accident matters and she was the leading Counsel to assist clients in personal injury claims for accident matters. She was presented with an opportunity to join MAC specializing in the out of court settlement of Third Party Bodily Injuries with the Third Party Solicitors.
She displayed good negotiating skill with an exquisite team work in the Settlement Team and shortly, her abilities were recognized and was promoted to Assistant Manager under the Motor Department.
Wilco Chan (Branch Manager – Penang)
B. Business StudiesWilco Chan graduated with a Bachelor in Business Studies from Massey University in Wellington, New Zealand.
He started his career in adjusting since June 2016 in Malayan Adjustment Company Sdn Bhd. During the 5 years tenure, he was well trained and gain experiences and exposures on Non-Motor claims in various classes including Fire & Perils, Burglary, Contractor All Risks, etc.
He also lead a team and participated in catastrophe losses such as Penang flood in year 2017 and East Coast flood in year 2021.
Having acquired the experience and knowledge in handling non-motor claims, he was promoted as a Branch Manager covering and also oversees the operation of the Penang and Northern Region in Peninsular Malaysia
Muhammad Hilmi Bin Abdul Zakariah (Manager – Motor Department [Penang Branch])
B.Tech. (Hons) In Mechanical (Automotive)Muhammad Hilmi Bin Abdul Zakariah graduated with a Bachelor of Technology (Hons) in Mechanical (Automotive) from Universiti Kuala Lumpur (MSI) in 2015.
He began his career as a loss adjuster with a focus on motor insurance claims in 2015. Building on this experience, he joined Malayan Adjustment Company Sdn Bhd in 2018, specializing in motor investigations at the Penang Branch. Throughout his career as an adjuster, he has handled a diverse range of cases, including Third Party Property Damage, Third Party Bodily Injury, and Motor Theft claims.
In his current role, he assists in overseeing the motor department at the Penang Branch. His responsibilities include analyzing motor investigation reports and supporting the monitoring of compliance, performance, and assignments to ensure timely and effective service delivery.
Lawrence Sim (Branch Manager – Kuching)
ANZIIF (Snr Assoc) CIP, ACIArbLawrence embarked on his loss adjusting career in 1989 with an international firm as a new recruit in their Kuching, East Malaysian office.
In view of the nature of East Malaysia market he acquired a broad technical base and handled a wide spectrum of both motor & non-motor claims. Rising through rank-and-file he was subsequently seconded to their KL HQ in 1996 and obtained his professional loss adjusting qualification in 2001 with ANZIIF. With constant self-upgrading in insurance and loss adjusting aspects, same time getting involved in conducting CPD trainings for corporate clients, insurers, brokers & agents he was elevated to ANZIIF Senior Associate with CIP status in 2009. In the same year he also qualified as an associate with the Chartered Institute of Arbitrators, UK.
His past exposure and involvement in overseas catastrophic losses in the Caribbeans in year 2004 (big scale hurricane damages) & Brisbane, Australia (massive floods) in 2011 coupled with three decades of loss adjusting experience makes Lawrence an all-rounder in handling insurance classes ranging from motor, property, liability, engineering, financial to marine losses. He also occasionally conducts Risk Assessment & Dilapidation surveys.
Fabian Augustine (Manager – Kuching)
B. Degree in Business Admin (Ins)Graduating with an Honours Degree In Business Administration majoring in Insurance from University Teknologi Mara (UiTM), Shah Alam,
Fabian’s first foray into the world of Insurance was when he joined Mestari Adjusters Sdn. Bhd, Miri branch, as a Loss Adjuster. Seeking to further deepen his interest, knowledge and expertise in Insurance, Fabian joined RHB Insurance as the Agency Development Executive, tasked to develop, market and recruit agents.
Subsequently in November 2017, Fabian left, and joined Malayan Adjustment Company Sdn. Bhd. as a Loss Adjuster, handling various motor and non-motor claims at their branch office in Kuching, Sarawak.
Darrell Junior Ho (Branch Manager [Kota Kinabalu])
B. Sc (Hons)Graduated with a Bachelor’s Degree from University Malaysia Sabah, Kota Kinabalu, Darrell first started as a Trainee Junior Adjuster in Crawford and Company Adjuster (M) Sdn Bhd, Kota Kinabalu in 2013.
During the 6 years tenure, he was involved in major losses especially under Fire, Fidelity Guarantee, Contractor’s All Risk, Public Liability, GIT and Marine Cargo.
He was also among the team of adjusters sent to Penang to handle the catastrophic flood loss claim in 2017 and possess experience in handling claims for the Rapid Petronas Project at Pengerang, Johor.
Darrell was also involved in personal accidents and property damage claims for the June 5, 2015 earthquake in Ranau, Sabah.
In the year 2016 to 2017 was a bad year in Sandakan, Sabah whereby more than 10 supermarkets were involved with fire losses which he had handled around 80% of all the supermarkets fire claims.
He joined Malayan Adjustment Company Sdn Bhd as an Assistant Manager in January 2020 and is currently heading the Kota Kinabalu branch.
Lim Boon Ing (Manager – Liability)
LL B (Hons),CLP, AMII, ACII
Starting his career in 1995 in a UK based insurance company, Boon Ing has almost 28 years of working experience in local and foreign based insurance companies and reinsurance company handling all classes of non motor claims such as property, engineering, marine, financial and liability claims.
He was admitted as an Advocate & Solicitors in the High Court of Malaya in 1995 and he obtained his ACII and AMII qualifications in 2005. With his legal and insurance qualifications and working experience, he specializes in the handling of large and complex liability claims.
Norhisham Bin Nordin (Manager – Takaful Unit )
B. Fin (Hons)Norhisham graduated from Universiti Utara Malaysia with a Bachelor’s Degree in Finance in 2013. He began his career as a Non-Motor Loss Adjuster at a local adjusting firm in Johor Bahru. Throughout the years, he continued to expand his skills, gaining exposure, knowledge, and experience in a wide range of claims, including General, Liability, Engineering, Marine, and other various types.
He has also played an active role in managing catastrophe losses, during the East Coast floods in 2014 and the Segamat flood in 2017. Over his six years in the industry, Norhisham developed a deep understanding of claim procedures and investigations for non-motor claims, successfully managing numerous complex cases.
Norhisham joined Malayan Adjustment Company Sdn Bhd as a Senior Loss Adjuster. Since then, he has earned multiple promotions within the company and now serves as the Manager for the Takaful Unit at the Johor Bahru branch.
Nur Sabrina Nasruddin (Assistant Manager – Motor)
LL.B(Hons) IIUMNur Sabrina commenced her journey in the legal profession by joining a law firm in 2020, where she gained invaluable experience handling a diverse array of cases. Her primary focus was on Running Down matters, specializing in accident cases in Malaysia.
In November 2023, seeking to broaden her horizons and further develop her career, Nur Sabrina made a strategic move to join Malayan Adjustment Company, a prominent Loss Adjusting Company. In her new role, she is tasked with handling direct settlements for third-party bodily injury and property damage claims. Furthermore, she expanded her expertise to encompass the Accident, Health, and Travel Insurance Department, where she is now managing personal accident claims.
Ragulan Paranjothee (Assistant Manager – Non Motor)
B.Sc Applied ScienceRagulan graduated with a Bachelor of Applied Science in Electronics and Instrumentation. He is a seasoned property adjuster with extensive experience in the insurance industry since joining in 2015. Starting his career with a top national firm, he honed his expertise in managing complex claims across all non-motor classes. He then transitioned to an international adjusting firm to specialize in handling technical, engineering, and machinery claims. Ragulan also excels in handling multi-million-ringgit fire losses involving multinational corporations and demonstrates proficiency in handling catastrophic (CAT) losses of both personal and commercial lines. His analytical skills and technical knowledge make him a valuable asset in crisis scenarios
Dr. Sarvini A/P V. Iyngkaran (Investigator-Medicolegal)
MBBS (Malaysia)Dr. Sarvini V. Iyngkaran is a dedicated medical professional who graduated from MAHSA University, Malaysia, with a Bachelor of Medicine and Bachelor of Surgery (MBBS) in 2019. After gaining valuable experience practicing medicine at Teluk Intan Government Hospital, she decided to transition her career for greater advancement. In July 2024, Dr. Sarvini joined the Personal Accident Department at MAC as a Medicolegal Investigator, where she applies her medical expertise to an exciting new field. Her passion for medicine and commitment to professional growth continue to drive her success.
Heem Chin King (Branch Manager – Kuantan)
BSc. (Hons) Actuarial ScienceHeem Chin King is a seasoned professional in the insurance and adjusting industry, currently serving as the Branch Manager of Malayan Adjustment Company’s Kuantan Branch in Pahang.
He began his career in 2010 as a claim examiner with a leading insurance company. In 2015, he transitioned into loss adjusting. During his tenure with these firms, he received comprehensive training and gained valuable experience in handling non-motor claims across various classes, including fire, burglary, fidelity guarantees, and contractor all risks. He also participated in managing catastrophe losses, such as the East Coast floods in 2013, 2014, 2021, and 2023, the Penang flood in 2017, and the Segamat flood in 2023.
In his current role at Malayan Adjustment Company, Heem continues to leverage his extensive experience to contribute to the field of insurance adjusting.