Business Partnership Benefit
Identify the needs of our client and provide the highest possible service.
Central to this is prompt action upon receiving instructions and prompt reporting. We are committed to deliver our Service Standard, emphasizing speed and quality of response which includes proper and regular communication with our insurers, insureds and/or clients, claimants and the intermediaries concerned.
In a rapidly changing market, we constantly re-evaluate our service and give careful attention to the quality we provide, to ensure we fit our clients’ requirements.
Value Added Services
We have qualified staff to provide training to our clients on subjects such as Fire, Theft, Accident, Construction, Engineering, Business Intemption, Fidelity Guarantee and Transit Classes of business, principally policy cover, claims handling and loss adjustment.
Post Repair Inspection
The Company is happy to carry out post repair inspection subject to your instructions. This is necessary for reviewing claims under the Reinstatement Value Clause and in ensuring vehicles are repaired satisfactorily in accordance with the scope of repair that has been approved by our clients.
We provide monthly bordereaux of outstanding claims and are happy to discuss with your claims personnel any outstanding claims with a view to resolving matters and processing the claims smoothly to conclusion.
Our team is friendly and dynamic and is committed to developing trust on all sides in order to facilitate smooth progress of all claims to proper conclusion.
Risk Improvement Recommendations
We feature recommendations on risk improvement measures in our loss adjustment reports.